Frequently Asked Questions

1How is AZTelehealth different from traditional and urgent care clinics and when should I use AZTelehealth?
AZTelehealth uses an innovative telehealth using eVisit app that lets you connect with your provider through easy-to-use, high-resolution, secure 2-way video conferencing for quick, convenient treatment. The providers are paid directly by their patients through a standard fee instead of governmental payers or insurance companies.  Basically, cutting out the middlemen along with all the hassles they bring. You may use AZTelehealth any time you have a non-emergent, low acuity medical issue or condition for which you desire a convenient, cost-effective treatment.
1How often are patients sent to in-person care and not treated by a AZTelehealth provider? 
Less than 5% of visits are redirected to in-person care for appropriate evaluation.
1What can I expect as a patient?
Patients use eVisit to connect with their AZTelehealth provider for quick treatment and requests, such as prescription refills, a follow-up appointment, an answer to a health question, or urgent treatment for minor medical issues.
1Is my medical information secure?
Yes. The AZTelehealth eVisit app is 100% HIPAA compliant, so any personal health information you provide is completely safe and secure.
1Do I need any special equipment to use the AZTelehealth eVisit app?
You do need a few basics: a computer or compatible mobile device (tablet or smartphone), a webcam, and a microphone. If your computer or mobile device already has an integrated camera and microphone, you shouldn’t need any extra equipment to get started.
1I’m not very tech-savvy. Is AZTelehealth eVisit still for me?
Yes! The AZTelehealth eVisit app was designed to be very user-friendly. Imagine Skype, but with a few more bells and whistles to give you and your doctor everything you need to have a successful visit.
1Why do I need a webcam?
In some states a webcam is required by law. Even where it is not law, please be advised that it is at the Provider’s discretion as to whether a webcam consultation is necessary. 
1My 6-year-old daughter is sick – she can just use my account for a visit?
No, you will need to create a separate profile for any children, dependents, or spouses. This is to ensure that each person has his/her own medical profile and medical history.
1Can AZTelehealth be my regular provider?
No. However, we want to support your care between office visits, such as when you are traveling or when you have a limited condition.
1Does my insurance cover AZTelehealth?
No. AZTelehealth does accept personal debit and credit cards.
1Who are your providers? 
Our providers include nurse practitioners who are board-certified and credentialed to AANP and ANCC standards. They specialize in diagnosing and treating common conditions and are licensed to practice in the state in which you request a consultation. Our providers have incorporated AZTelehealth into their practice because they want to provide a cost-effective alternative to traditional care settings.
1How much does AZTelehealth cost?
The cost to use AZTelehealth is $65.00. We have purposely kept this amount competitive to telehealth practices in Arizona. If your employer offers AZTelehealth as a benefit/promo, the amount you pay will be much lower. As an employer, you can keep your health costs down and your absenteeism lower by getting your employees and their dependents the care they need, when they need it.
1Can I get a copy of my medical records?
Yes! Simply log in to AZTelehealth secure website to print or download your medical record. We store medical records as PDF documents, so they are easy to keep or share with your physician.
1Can you send my medical record to a designated person, entity, or company?
We are HIPAA compliant and have policies in place to prevent unauthorized disclosure of your protected health information. If you would like us to send or disclose your medical records on your behalf to another person or entity, we require written authorization and signed consent. Additionally, if you would like to prevent specific disclosure of your protected health information to a specified person or entity, please let us know.
1How is my information stored?
All data entered within our application is securely and privately stored. Your password and other important data are protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol—the same type of security used by banks.  Our servers are housed in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24×7 by trained security guards, and access is limited to authorized personnel only. Additionally, environmental security measures are in place to minimize disruptions to operation.
1How can my provider treat me without a physical exam?
Your provider actually doesn’t need to do a physical exam to diagnose and treat many conditions. That’s because knowing your medical history is considered “90% of the evaluation” when combined with the provider-patient interaction. How you’re feeling can be just as important to your provider as the results of a physical exam. Plus, being able to see you and view any picture uploads via eVisit gives your health provider the additional visual information needed to make a diagnosis.
1Can AZTelehealth be used for medical emergencies?
No, AZTelehealth shouldn’t be used for emergency care. If you have a medical emergency, please dial 911 immediately.
1What health conditions can AZTelehealth treat?
AZTelehealth providers can use the eVisit app to treat and manage a wide range of conditions. We are booking appointments via https://app.evisit.com/#/enroll/aztelehealth • Abrasions • Allergies • Bites and stings • Body aches • Bronchitis • Bruises • Cough • Dehydration • Diarrhea • Fever • Flu symptoms • Hives • Insomnia • Itchy eyes • Lice • Medication refills • Mild lacerations • Nasal congestion • Nausea • Pink eye • Respiratory infections • Sinus infections • Sinus symptoms • Skin infections • Sore throat • Sprains and strains • Travel Medications • Typical headaches • Urinary tract infections • Vomiting • And More!
1My condition cannot be treated through AZTelehealth, can I still discuss it with a provider? 
If it is not an emergency condition, yes. Our providers are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.
1I have anxiety, ADD, ADHD, or Depression. Can AZTelehealth help me?
If you are under the care of health care provider. You may speak to one of our providers about the condition and symptoms, but he/she typically cannot start you on a new regimen of medication for the issue, as such medications usually need to be monitored by your primary care physician. We may be able to refill your prescription on a temporary basis (if the medication is not controlled or otherwise against our prescription policy).
1Can AZTelehealth fill out medical forms?
Most forms require an in-person exam including driver’s forms, sports physicals and handicap assessments. If you have a different kind of form, it may be possible for our providers to help you. Be sure to have as much documentation as possible to share with your Provider. You can upload this information to your chart before you begin the consultation.
1Why does AZTelehealth not treat conditions such as erectile dysfunction, hair loss and weight loss?
Our providers are not able to treat and prescribe medication for such conditions, as these types of ailments require an in-person consultation and continuous monitoring by your primary care physician, due to the side effects of such drugs. If you are interested in receiving medical advice without receiving a prescription, our providers are able to discuss your illness and provide medical advice as necessary and appropriate.
1If I have multiple conditions such as sinus infection and a rash on my arm – can AZTelehealth help me with both in one consultation?
 Yes! Our providers can treat multiple conditions per consultation. Please be advised that it is at the provider’s discretion if he/she feels comfortable treating both conditions, or if in-person care is more appropriate.
1Can I order lab tests through AZTelehealth?
No, our providers are unable to order lab tests. Due to the nature of telemedicine, it is difficult to follow up, obtain the results, and interpret these tests. Our providers are unable to order a test on your behalf.
1Can my AZTelehealth provider write me a prescription?
Yes. Our providers can write prescriptions when medically necessary and in compliance with AZTelehealth prescription policy. Please be informed that AZTelehealth is not a replacement for your primary care physician or annual office check-ups. AZTelehealth Providers do not prescribe elective medications, narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Please review DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. AZTelehealth Providers generally do not prescribe more than a 90-day refill within a 6-month period. AZTelehealth consultations treat most common medical conditions, however a small number of cases require an in-person visit for complete care. A prescription determined by AZTelehealth provider to be medically necessary and in compliance with AZTelehealth Prescription Policy will be electronically sent to a local participating pharmacy for purchase and pick-up. You may access and download a copy of your provider’s visit summary for your records within AZTelehealth secure portal.
1What kind of medications can AZTelehealth providers prescribe?
AZTelehealth providers can electronically prescribe medications to treat your condition, which you can then pick up from the local pharmacy that you selected from our database of pharmacies. Some common medications our providers can prescribe are: Amoxicillin Augmentin Azithromycin (Z-pack) Bactrim Ciprofloxacin Diflucan Erythromycin Flagyl Flexeril Flonase nasal spray Imitrex Macrobid Phenergan Prednisone Pyridium Tessalon Perles Zofran AZTelehealth providers will not prescribe or renew a prescription for controlled substances regulated by the U.S. Drug Enforcement Agency, including but not limited to Tramadol, Carisoprodol, Fiorcet, Pseudoephedrine, Armodafinil. Patients, please be informed that AZTelehealth is not a replacement for an office-based medical physical, nor is it an online pharmacy.
1Will my provider be able to refill my prescription?
 AZTelehealth providers will discuss your health history and assess whether a refill is safe at this time or whether it would be sensible to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the Provider. AZTelehealth providers cannot start a regimen of maintenance medication, and require proof of recent prescription for all refills (e.g., photo of your most recent prescription bottle). AZTelehealth providers also generally cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90-day refill within a 6-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).
1Can AZTelehealth providers send prescriptions to Canadian, online or mail-order pharmacies?
 No. AZTelehealth providers are only able to electronically send prescriptions to verified pharmacies within the United States. We are unable to send prescriptions to Canadian pharmacies, mail-order pharmacies, or online pharmacies.
1I am out of my blood pressure pills, thyroid medications or my diabetes medications. Can AZTelehealth issue a refill?
Blood pressure is better controlled than uncontrolled, so it is possible that we can help you on a temporary basis. Our Providers will discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the Provider. AZTelehealth providers cannot start a regimen of maintenance medication, and require proof of recent prescription for all refills (e.g., photo of your most recent prescription bottle). Providers also generally cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90 day refill within a 6-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).
1Can AZTelehealth prescribe oxygen tanks, wheelchairs or durable medical equipment (e.g. scooters, splints)?
Generally we cannot prescribe these items because they require monitoring, follow-up and an in-person physical assessment.
1Are you able to prescribe referral notes for physical or occupational therapy?
Our providers cannot prescribe or write referral notes.
1Can I get birth control pills or another maintenance medication prescribed through AZTelehealth?
Generally, this depends on your history and the Provider’s assessment of the risks and benefits to you. If you are currently taking this medication, a AZTelehealth Provider can discuss your health history and assess whether a refill is safe at this time or whether it would be prudent to see a provider in person. Our maximum refill policy is 90 days within a 6-month period.
1Why does AZTelehealth not prescribe narcotics, testosterone, HCG, controlled substances and certain other drugs (e.g. tramadol, soma, fioricet)?
Controlled substances have the potential for addiction and must be carefully prescribed, as should other medications such as testosterone and HCG, since use of these medications require on-going monitoring by a physician. Due to the nature of telemedicine, we cannot monitor these risks, follow-up on a continual basis, or provide an in-person assessment and thus we cannot prescribe these drugs.
Have any questions?

info@AZTelehealth.healthcare

Call us

800-239-3550